Friday, June 12, 2009

Recovery by year end; ITeS industry to grow by 15%

Recovery by year end; ITeS industry to grow by 15%
By BPOwatch India News Desk
June 12, 2009

The second half of the current year is expected to bring about the much awaited recovery of the global market according to IT body NASSCOM. The ITeS industry is expected to grow by 15% to reach $60 billion in revenue for FY 2009-10.

But the industry is also facing a challenge of aligning their strategies to emerging market needs, while facing increased competition and customer demands. “Today, we are facing big challenges in satisfying our clients,” said Srinivas Pingali, Executive Vice President, Quatrro at the Nasscom BPO summit in Bangalore.

The past year has witnessed a dramatic change in the expectations of the client. Customer are now looking for ways to achieve a greater level of business consistency when it comes to the delivery of services to customers and suppliers, adhering to compliance regulations, good corporate governance, as well as increasing time to market according to a report in D&A.

However, there is also an unprecedented opportunity for growth and profitability in the new market. There is an increased focus on end-to-end solutions model, in which providers can deliver significant value to customers and capture a larger share of work by balancing multiple complex processes simultaneously.

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